Catholic School Centre
Information Technology Services
1000 – 5 Avenue SW, Calgary
Overall Accountability
The Help Desk Technician provides first level workstation and end user support on standard hardware and software for staff and classroom labs.
Specific Accountabilities
- Provides first level support related to software and hardware support on a district-wide basis
- Manages call priorities and escalates priorities as required
- Deploys technology to staff as directed
- Maintains administration, including procedure documentation, handouts for users, changes within the network and required reports
- Maintains user level knowledge of all software
Qualifications
- Minimum High School Diploma
- Two (2) years technical experience in supporting business users
- Experience in Microsoft Windows environment including all facets of network support, desk side support and file server administration
- Experience with Microsoft Office 365, Windows 10 and ITSM
- Working and configuration knowledge of Service Now ITSM
- Knowledge of the configuration of networks for administrative offices and classrooms
- Excellent communication and technical skills, ability to work in a team environment, with minimal supervision
The Calgary Catholic School District is committed to fair and accessible employment practices and considers catholicity, equity, diversity, and inclusivity to be foundational to its institutional success.
The Calgary Catholic School District seeks to foster a workplace that reflects the full breadth of the communities it serves.