Technical Support Analyst (Network Focus)

Information Technology  
1000 5 Avenue SW, Calgary 

Overall Accountability 

The Technical Support Analyst (Network Focus) plays a key role in maintaining the performance, reliability, and security of a large-scale district network connecting more than 120 schools and administrative sites. This position is responsible for implementing, monitoring, and optimizing the district’s wired, wireless, and edge network infrastructure — including switches, access points, firewalls, and Network Access Control systems. The successful candidate will work collaboratively with stakeholders to design and deploy network enhancements, resolve complex connectivity issues, and ensure reliable access to digital resources that support learning and operations across the district. This is an opportunity to contribute to a modern, enterprise-grade K–12 environment, leveraging technology to deliver secure, high-performing network services to thousands of users every day.

Specific Accountabilities 

• Responsible for the stability and performance of all IT infrastructure including local and wide area networks, endpoint devices, servers, databases, applications, cloud platforms, and miscellaneous hardware and associated software programs 

• Advises and assists in the planning of the infrastructure and cloud architecture 

• Designs and builds infrastructure platforms to support applications including database, application and web services 

• Works closely with stakeholders and partners to assess needs and provide technical solutions 

• Assesses performance of hardware and software and makes adjustments as required 

• Sets up and configures devices to be used by staff and students 

• Tests new hardware and software products and assesses product suitability 

• Maintains documentation within areas of responsibility 

Qualifications 

• Diploma in a related fiield

• Three (3) to five (5) years of administrator experience in Microsoft environments 

• Experience with networking concepts, protocols, and security technologies, including LAN/WAN, Cloud, domain management, firewall and identity management 

• Experience with Active Directory, Azure, Microsoft 365 and Google productivity and security platforms, including Windows Server, client operating systems and endpoint management 

• Experience with server, storage, virtualization and hyper-converged technologies 

• Microsoft Certified Systems Engineer, Microsoft Certified Associate or Expert, and network (CCNA, CCNP, etc.) certifications preferred 

The Calgary Catholic School District is committed to fair and accessible employment practices and considers catholicity, equity, diversity, and inclusivity to be foundational to its institutional success.  

The Calgary Catholic School District seeks to foster a workplace that reflects the full breadth of the communities it serves. 

If selected as the successful candidate for this position, please be aware that you will be required, as a condition of employment, to submit to the District a police information check (PIC) prior to your start date . The check must be issued at the time of the job offer or within the past six months.  Please note, the cost of the police information check will be the responsibility of the candidate. NOTE: Applicants who live in Calgary can apply for Police Information Check (PIC) electronically by visiting the following CPS website: https://www.calgary.ca/cps/public-services/police-information-checks.html